"I purchased my GE top load washer & dryer online, through Home Depot, on August 25, 2020. I also went with their extended warranty through Asurion. \nDuring the first part of December 2024 the washing machine wasn't functioning\nproperly. I contacted Home Depot Protection Plan. About a week and a half later on December 16, 2024, a technician arrived and determined the unit needed a speed sensor, and ordered one. On January 2, 2025 the speed sensor was replaced. It didn't solve the issue. A motor & invertor board was ordered. On January 15, 2025 those parts were installed. Didn't help. The main board was installed. Still not working properly. A technician was due to come out on January 15, 2025, but received a call saying the wiring harness needed replaced. Again, on order. It is due to be installed February 6, 2025. It's going two months with no working machine. They won't replace the unit, even though a technician has been out here four times. I'm 76 years old and having to go to a laundromat. I can safely say this has been one of the worse experiences I've had to deal with."
The Home Depot
2.5
30
100 S Grener Ave, Columbus
OPEN · 06:00 - 21:00 · +1 614-878-9150
"Thank you, Home Depot for not waiting on my wife and myself the other day back in appliances stood there for 15 to 20 minutes, even as an associate said she would get somebody and still no one. I left ,that forced me to go somewhere else which I'm glad I did. I got help immediately and a lower price. Thank you and now (profanity removed) off."
