AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

Tampa General Hospital's call center managed a dynamic environment with high call volumes and frequent recurring inquiries, presenting opportunities to enhance efficiency and customer experience. A ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Consulting has shifted from a discretionary expense to a structural requirement for companies trying to navigate AI-driven ...

Celonis SE is stepping up its efforts to help organizations reshape their business operations with agentic artificial intelligence, announcing today at its annual user conference Celosphere 2025 new ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

To help professionals build these capabilities, we have curated a list of the best applied AI and data science courses.