And almost always… people flinch. They think of punishment, of blame, of being called out. Across healthcare, engagement surveys tell the same story. One of the lowest-rated statements year after year ...

When things go wrong, efforts to hold people “accountable” in an organization rarely produce what leaders actually want. Instead, they see compliance without commitment and weakened performance over ...

Many organizations talk about accountability, but the meaning is rarely practically defined. Oftentimes, accountability becomes a buzzword that is repeated in meetings and mission statements until ...

Inclusion without accountability is aspirational. Accountability without inclusion is transactional. Leadership today demands both. Over the past several years — particularly during the COVID-19 ...