Client appreciation improves your client relationships and facilitates retention—and it doesn’t cost much to execute. When customers feel appreciated, they’re much more likely to stick around, and ...

Feeling unappreciated may nudge your customers to take their business someplace else. Remember, consumers tend to look for brands that will value them and earn their loyalty. This is why customer ...

Advisors can build loyalty and trust by showing genuine appreciation to clients, but a tone-deaf gesture can have the opposite effect. What makes a “thank-you” meaningful, and does it always require ...

If you found yourself scrambling to organize this year’s holiday gifts for your clients, a client-appreciation strategy may be the solution for 2014. “There’s no science to client appreciation,” says ...