In today’s fast-paced digital world — where emails and instant messages dominate — sending a handwritten note has become a rare and valuable gesture. Businesses often overlook this traditional form of ...

It’s hard to imagine there’s anyone who still finds an emailed thank-you note from a company endearing. How about a handwritten card from the CEO? That’s surely more likely to elicit a warm response, ...

I’ve found that the modern luxury consumer values time above all. (I previously wrote about the concept of time in the luxury space.) This is particularly true in post-pandemic times. With the ...