Should Comcast be required to live up to its claims on its Web site and in press releases? One annoyed customer in Pennsylvania thinks so. After Adam Schwartz's Internet connection was down or ...

Yesterday, Hair Balls coughed up a horror story involving a not-very-awesome customer service experience at the hands of Comcast. So did the readers in the comments section of the blog as well as on ...

Dealing with internet service providers' customer support is a nightmare, especially when it comes to big corporations. But what if you didn't ever have to fight with a customer representative again?

Christopher Elliott, the journalist who broke the story about the Comcast-"A**hole Brown" customer service debacle, writes that more customers are coming forth with similar stories. On his blog ...

[url=http://arstechnica.com/civis/viewtopic.php?p=28979715#p28979715:3g8q3ul1 said: UnnDunn[/url]":3g8q3ul1]Maybe Comcast should focus on improving its existing ...

THAT ACTUALLY WORKED. I’M NOT GOING TO SEE. BY THURSDAY, CHAD WILCOX HAD REACHED HIS WIT’S END. OH, I’M VERY ANGRY ABOUT IT. I THINK THIS IS RIDICULOUS. POWERFUL WINDS DURING SUNDAY’S STORM RIPPED OUT ...

Comcast used to be a joke. One of those bitter jokes shared by strangers sitting around a bar, wondering why the world won't ever change for the better. Its customer service was reputed to be the ...