Ensuring communications sent to state and local government agency clients are clear and understandable is crucial to ensure that individuals and families receive the services they need. Social ...

In a world of information overload, employers can struggle to get their benefits messages heard and, perhaps more importantly, understood. Last October, President Obama signed into law the Plain ...

A recent study from the Harvard Kennedy School at Harvard University — called The Formality Effect — is providing a new perspective on effective government communications. The main finding is that ...

Use short, simple words. Write short sentences. Avoid jargon. Those are some of the writing tips taught by Katherine Spivey, plain language launcher at the General Services Administration, as she ...