As a small business owner, you're probably going to spend the better part of every day communicating – communicating with your employees, customers, potential customers, vendors, as well as ...

The efficiency of any office or production operation depends on workflow. The better a manager clearly defines a regular process, the more efficient his team becomes. This saves overall employee time, ...

It's easy to overlook customer care services. In the grand scheme of your operations, it seems like a small piece of a much larger puzzle. However, inbound customer care is critical to the reputation ...

There are numerous surveys demonstrating that electronic health records (EHRs) are taking a toll on physicians. One of the most recent and large-scale surveys of nearly 6,400 physician participants ...