Employee Learning Week (ELW) is a global campaign sponsored by the Association for Talent Development to highlight the important connection between learning and achieving organizational results. Each ...

Improving Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores is a top priority within the hospital sector, and to make meaningful improvements, provider-patient ...

The Joint Commission has updated its monograph, Advancing Effective Communication, Cultural Competence and Patient- and Family-Centered Care With The Joint Commission. The monograph was developed to ...

Have you ever wished you could clone your most effective leaders? There’s a better way: Using competency models. Competency modeling is a way to clarify the skills and behaviors that are common ...