There has been a significant increase in CX automation adoption among manufacturers, especially in customer service delivery, rebate management, IVR deflection and predictive analysis. As a disclosure ...

MORRISTOWN, N.J.--(BUSINESS WIRE)--Avaya, a global leader in customer experience and communications solutions, today announced that it has acquired Edify. This acquisition brings advanced, AI-powered ...

Marchex, Inc.™ (NASDAQ: MCHX), which harnesses the power of AI and conversation intelligence to provide actionable insights derived from prescriptive vertical-market data analytics, today launched ...

FLORHAM PARK, N.J., Oct. 30, 2023 (GLOBE NEWSWIRE) -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business solutions and services company, today announced Conduent CXNow, a digital ...

SugarAI, provider of the award-winning intelligence-driven sales automation platform, today announced it has been named Customer Experience Solution of the Year in the 2026 ERP Today Awards. The award ...

CHICAGO--(BUSINESS WIRE)--S-NET Communications, a leader in cloud-based business communications and networking services, today announced the launch of S-NET Engage, a comprehensive, multi-flow contact ...

SAN FRANCISCO and FLORHAM PARK, N.J., Feb. 07, 2023 (GLOBE NEWSWIRE) -- Organizations have a new option for meeting consumer expectations for excellent customer service with an enhanced Conduent ...

Use AI customer experience solutions wisely. There are many digital tools to leverage CX, but selecting the right one for your business is crucial. Build on data analytics. Data can be empowering, but ...

ibex, a global leader in business process outsourcing and AI-powered customer engagement solutions, has been awarded the Customer Experience Innovation Award by TMC’s CUSTOMER Magazine for its ...

Streamline compliance. Regtech simplifies compliance, streamlines data processing and secures customer interactions. Enhance engagement. Leveraging AI and ML, regtech improves customer touchpoints and ...

The integrated solution will help large organizations to deliver seamless, intelligent, and AI-powered customer experiences. The joint offering integrates the Five9 AI-Infused Intelligent CX Platform ...

With a solid solution, manufacturers stand to gain much greater long-term value from improved customer experience (CX). However, the difficulty in quantifying the greater value at play is a major ...