Life insurance is no longer won on price or product alone. It is won or lost in moments of experience-how effortlessly ...
From determining risk and setting premium rates to determining claim payouts, and optimizing customer outreach, insurance is highly dependent on data. Anywhere there’s a lot of data, AI provides ...
Your frontline teams are your brand. They influence satisfaction more than any marketing campaign ever will. But they can't ...
Customer loyalty is the key to survival in today’s marketplace. Retaining an existing customer is often more profitable than bringing in a new customer and provides a higher return on investment. Yet, ...
With AI-driven automation and optimizations, underwriting and customer experience can be enhanced to benefit both insurance companies and their policyholders alike. Developments like generative ...
Businesses can now oversee and guide every customer interaction in real time, creating a new role in the customer experience center: the AI Supervisor. "As AI agents handle more and more customer ...
HARTFORD, Conn.--(BUSINESS WIRE)-- Insurity, Inc., a provider of a leading insurance platform that includes policy, billing, claims, data analytics and digital enablement, announces that Stonetrust ...
Over 700 direct-to-customer and omnichannel operations, distribution executives and managers, and industry vendors, came together at the annual Operations Summit in Louisville, KY. The keynote “power ...
Uncover the six critical elements of impactful customer journey management & operations to boost your customer experience and foster loyalty As brands continue to up their customer experience game, a ...
Today's communication with businesses are powered by emerging technologies and supported by humans. NICE Enlighten, a purpose-built AI for customer experience, has operations, agents, and customers ...
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