NEW YORK--(BUSINESS WIRE)--Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced its recognition as a Leader in The Forrester ...
HARTFORD, Conn.--(BUSINESS WIRE)--Insurity, the leading provider of cloud software for insurance carriers, brokers, and MGAs, today announced the launch of the Insurity Interaction Platform, powered ...
Swrve, the leader in cross-platform customer interaction for sales, marketing and operations, has extended its platform to support Digital Media Streaming platforms, including Apple TV, Roku, Android ...
Combined platform turns real-time network intelligence into guided and automated actions across every support channel – ...
Businesses are increasingly integrating advanced technologies to transform their operations and unify their communications platforms. Delivering exceptional customer experience (CX) and employee ...
Interactions provides Virtual Assistant applications that significantly improve self-service for customer care. These applications break the mold of traditional automated self-service systems, ...
Customer service startup Crescendo today announced that it has closed a $50 million funding round at a $500 million valuation. General Catalyst led the Series C investment. It was joined by Celesta ...
Embedding Glia’s digital-first technology into Insurity’s suite of insurance solutions enables insurers to modernize customer interactions, drive higher satisfaction, and optimize core operational ...
Working through Adobe Experience Cloud, Adobe Experience Platform is used by companies to connect real-time data across an organization, with insights for customer experiences. With Agent Orchestrator ...
Customer engagement platforms (CEPs) and customer data platforms (CDPs) are sometimes confused. The confusion arises from the overlapping nature of their objectives, wherein data plays a critical role ...
With increasing talk about artificial intelligence (AI) in all corners of the business, including marketing, data is on everyone’s mind. Yet customer data has always been important for businesses to ...
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