If your businesses is increasingly using AI to handle customer service requests, consider just how much authority you want ...

Compare ChatGPT, Gemini, Copilot, Claude, Perplexity, Grok, DeepSeek, and Meta AI by strengths, use cases, integrations, and limits.

An X user's claim that a customer support agent posing as a human correctly solved an unrelated math problem has reignited the debate over AI chatbots, transparency, and trust in customer service.

When T-Mobile first launched its AI chatbot, it disabled screenshots to avoid users posting negative critiques on Reddit.

SmartCustomer reports that poor AI in travel companies leads to misinformation, customer frustration, and unexpected charges, ...

People report that their personal contact info was surfaced by Google AI—and there’s apparently no easy way to prevent it.