Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

In today’s competitive job market, showcasing the right skills on your application can make all the difference, especially when aiming for high-earning positions. Whether you’re a seasoned ...

In today’s competitive job market, crafting a standout job application is essential for securing your desired position. As a business professional aiming for a six-figure career, understanding skills ...

An increasing number of companies are no longer requiring college degrees for many positions, focusing on skills rather than just education. Hook Agency analyzed 34 coveted skills in 11 industries ...

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

A product support specialist ensures a positive customer experience with a company’s products or services. They provide expert assistance to customers by addressing inquiries, troubleshooting issues, ...

Some Gen Zers appear to be gravitating toward customer service roles for a better work-life balance. These roles can often be remote, flexible, and relatively well-paid. But they can also be stressful ...