In June 2024, a garment worker in Tamil Nadu reached out to the local trade union—Tamil Nadu Textile and Common Labour Union (TTCU)—and reported that she was fired two days after she used the ...

The Union Finance Ministry on Tuesday said an upgrade of the Complaint Management System is being envisaged with advanced features and AI-enabled tools to streamline complaint handling at the Reserve ...

The Central Bank of Sri Lanka (CBSL) has rolled out an online Complaint Management System (CMS), stepping up efforts to strengthen financial consumer protection and improve accountability among banks, ...

A well-written procedure documenting the complaint management process, including the creation of a complaint form, is required by the QSR. By Bob Mehta I have always experienced great difficulty in ...