We've been covering agent development for half a year now, researching the tools and the operations that lead to better agent performance and better call centers. I've learned a couple of things that ...

A little knowledge may be a dangerous thing — but what happens when the problem is too much knowledge? There are currently more than 27 million citations on PubMed ®, with thousands of new citations ...

Automatic extraction of knowledge from diverse sources of data is a challenging task across different fields. For example, in natural language processing (NLP), research on the extraction of ...

The knowledge graph can also be used to connect different datasets and files to make them available as they were only one database. This enables companies to extract more value from data. Management ...

Today's C-suite priorities are multiple and often conflicting. When Deloitte researchers asked more than 1,300 executives to choose what they're focusing on among 10 core business priorities in June ...

Rather than wax philosophical about what knowledge is, let’s let it be any information that can further an organization’s goals. If managing IT can be compared to herding cats, managing knowledge is ...

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