Genesys Telecommunications Laboratories Inc., Daly City, Calif., a subsidiary of Alcatel, announced that U.S. Xpress Enterprises Inc. has installed Genesys call center software. U.S. Xpress is the ...

CounterPath, a provider of desktop and mobile VoIP software products and solutions, has announced that Genesys, an large contact center software supplier and Alcatel-Lucent company, will integrate ...

Genesys Cloud CX is a Contact Center as a Service (CCaaS) platform delivered through a cloud-native architecture. It provides core contact center functionality alongside tools for digital engagement, ...

Contact center software firm Genesys Telecommunications Laboratories Inc. is bringing its suite of customer experience and call center technology to Google Cloud. The company said today its Genesys ...

The unified communications landscape continues to get shaken up this year as call center software provider Genesys Telecommunications unveiled plans Wednesday to acquire rival Interactive Intelligence ...

IBM and Genesys, an Alcatel-Lucent company, have been developing, marketing and deploying call center solutions together for eight years and have more than 300 joint customers around the world, ...

Call-center software company Genesys said it agreed to buy rival firm Interactive Intelligence Group Inc. for roughly $1.4 billion, as it seeks to bulk up amid a changing consumer landscape. Under the ...

Customer service and contact center technology provider Genesys is acquiring cloud-based self-service applications specialist Angel from business intelligence vendor MicroStrategy. Genesys says it is ...

Genesys Telecommunications Laboratories Inc., a call-center software company that counts Permira and Technology Crossover Ventures as backers, agreed to buy rival firm Interactive Intelligence Group ...