Customer service is a vital part of any customer-facing business – it is an especially necessary part of the success of a retail business. Although often ignored as a security function, customer ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Good customer service comes with many benefits, such as increasing loyalty and growing profits. Learn how to implement good customer service at your company. It's an all-too-familiar scenario. You ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

I doubt that there is a business owner or manager anywhere who will tell you that customer service is not important to them. If you’re like me, your inbox is inundated with follow-up surveys asking me ...