The modern job market has become a numbers game of staggering proportions. A single posting can attract thousands of applications, forcing employers to rely on automated systems to manage the flood of ...

Employers are likely to be more effective at hiring and retention when they customize pre-employment assessments to reflect job realities and company culture and use multiple assessments to evaluate ...

Eric Friedman is the Founder and CEO of eSkill, a global leader in skills testing and behavioral assessment solutions for employers. Most business leaders agree that hiring has become more challenging ...

Co-authored by Andrew B. Speer and Matt I. Brown Personality at work matters. We see its impact when one employee reacts with poise when faced with unreasonable customers, whereas another expresses ...

In the world of modern recruitment, traditional methods of evaluating candidates based solely on resumes and interviews have given way to more sophisticated approaches. Pre-employment assessments have ...

Use our comprehensive contact center pre-hiring assessment checklist to ensure you hire agents that are a good fit for your business. Customer satisfaction is the highest priority in a contact center.