services, and speech recognition technology to increase self-service automation rates by 100% WESTBOROUGH, Mass., Sept. 12 /PRNewswire/ -- Envox Worldwide, a leading global provider of voice solutions ...

Contact Solutions, a provider of on-demand contact automation solutions, including interactive voice response, email/text messaging, and Web transactions for business and government, today announced a ...

Contact Solutions, a provider of on-demand contact automation solutions including IVR, e-mail, text messaging and Web transactions for business and government, reportedly announced its commitment to ...

9 Reasons a Hosted IVR Beats Managing Your Own System Your email has been sent If you provide customer service over the phone, you need an IVR system. Discover why a hosted IVR can save time, cut ...

OMAHA, Neb.--(BUSINESS WIRE)--West Interactive, leading provider of hosted and managed automated customer contact solutions, today announced a managed service offering that simplifies the design, ...

2008 China International Call Center and BOP Conference 2008, Shanghai PRC, April 9, 2008— Dialogic Corporation (“Dialogic”), a global provider of world-class products and technologies for media and ...

For the rest of the October 2009 issue of CRM magazine please click here. The interactive voice response (IVR) market has come back to life, driven by the need to automate inquiries that do not ...

Hosted scenarios are appealing to many businesses because of capital equipment budget constraints. Of course, CPE-based contact center solutions are very hardware intensive. For example, you've got ...

Does Cloud IVR Integrate as Quickly as It Deploys? Your email has been sent Cloud IVR can give you access to valuable data through integrations, if you know how to ...