NEW YORK - Hotels don't want guests to have to linger at the front desk -- or even stop by at all. New programs are helping speed up the check-in process for busy travelers, or in at least one case, ...

Opening hotel-room doors with an electronic swipe card isn’t terribly difficult. But industry officials want to make it even easier for guests to get into their rooms. Starwood Hotels is one of the ...

If you've ever arrived at a hotel early and been told your room isn't ready, you're experiencing a well-established hospitality routine. These afternoon check-in timings aren't random at all. They are ...