Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. When Mario Matulich thinks of hotel chains with great customer service, ...

It’s a good thing Ward was drawn to this field, where she has now been a beloved and admired figure for over 15 years. The adulation from both her guests and her teammates has been such that her spa ...

AI transforms training. AI is reshaping customer service training by helping agents develop problem-solving skills and emotional intelligence through realistic, adaptive learning environments. Agent ...