Instant messaging (IM) -- whether companies view it as a worker productivity booster or a security threat -- is a popular communication application that many workers use, with or without permission, ...

Businesses that want to serve customers on Whatsapp will be made to pay for the service. Whatsapp will charge large companies that want to be verified and have access to a suite of automated tools for ...

Lync is Microsoft’s enterprise communication tool. With Lync, users can video or audio call, and instant message their contacts. This capability is becoming more and more pervasive in business as the ...

As customer expectations rise, brands are under pressure to deliver communications that are not only instant, but also ...

Our most recent instant messaging tracking survey, completed at the end of March, shows that the percentage of businesses using instant messaging remains relatively unchanged from our previous ...

A recent report from Burton Group, "Instant Messaging: It's Not Just Idle Chatter," has highlighted the necessity of creating policies to govern the use of instant messaging (IM) within a company.