Retail payments have changed significantly over the past few years. What was once a simple swipe-and-sign process has evolved ...

Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. Imagine you're relaxing on the couch on a Friday night, engrossed in a movie ...

Forbes contributors publish independent expert analyses and insights. Tor Constantino is an ex-reporter, turned AI consultant & tech writer. By 2028, an estimated nine billion internet-connected B2B ...

Machine Customer refers to software programs, autonomous devices, or both that act as actors engaging in transactions such as purchasing goods and services on behalf of humans or other machines. In ...