Forbes contributors publish independent expert analyses and insights. Tess Brigham (MFT, BCC) covers mental health in the workplace. The landscape of work has dramatically shifted, and managing hybrid ...

Artificial intelligence (AI) is no longer just an add-on in customer service — it’s a core technology, enhancing speed, accuracy and scalability. But while AI excels at automation and data-driven ...

Managing a workforce of call center agents around the world in the new hybrid working environment called for a change of approach. Agent engagement and empowerment, simplifying the coaching process, ...

Platform innovations help companies build better private and hybrid clouds by tackling complexity, security threats, downtime, ISG Provider Lens™ report says STAMFORD, Conn.--(BUSINESS WIRE)-- More ...

Managers often complain about hybrid employee procrastination resulting in missing deadlines and task delays, when compared to their in-office colleagues. Research by Microsoft, which surveyed 20,000 ...