Google will require separate product IDs for online and in-store items from March forcing retailers to split multi-channel ...

Google will update how it handles multi-channel products, products sold both online and locally in the store, to help with ...

Using one channel to make sales presents a difficult enough challenge for any company, let alone a small one. But when you add in another channel to augment your store's sales, it's like adding a ...

Retail has changed significantly in the past few years. While consumers continue to make purchases in person at brick and mortar stores, or online from a retailer's website, a growing number of ...

Marks & Spencer is using instore iPads and kiosks to train staff to support its multi-channel retail strategy. Speaking at the Forrester Forum for customer experience professionals, Jo Moran, head of ...