Patients call your hospital for a wide variety of reasons, especially if you have an 800 number that routes to a patient call center. But no matter why they call – whether it’s a medical emergency or ...

Then there are physicians, such as Roger Suss, MD, a lecturer in the department of family medicine at the University of Manitoba in Winnipeg, Canada, who change their views over time as to what they ...

Most physicians want their patients to call them "Doctor" unless they give them permission to use their first name. When patients don't ask for permission and call them by their first name anyway, ...

The new Collaborative Care Model is rooted in positioning team members to practice at top of their licensure. Editor’s note: This article appears in the July-September 2023 edition of HealthLeaders ...

When patients call your practice, they have a specific goal in mind. Maybe they're interested in learning about cosmetic dentistry options you offer, or they have a few questions about the technology ...

Amazon’s One Medical is facing scrutiny after leaked documents show one of its call centers failed to escalate calls from senior patients with urgent symptoms, The Washington Post reported June 15.

At Becker’s 12th Annual CEO + CFO Roundtable, Tessya Federico, director of healthcare partnerships at EliseAI, discussed the transformative potential of conversational AI for healthcare call centers.

AI patient communication company Parakeet Health picked up $3 million in seed funding, led by Canvas Ventures, and inked multiple new provider deals. Parakeet is a pre-series A company, led by health ...