Recent studies, surveys, and HealthLeaders coverage highlight patient experience drawbacks for healthcare organizations. What are four things that detract from a positive patient experience at ...

The Centers for Disease Control and Prevention offers a free, downloadable brochure and poster to help patients understand fall prevention. The brochure and poster are available in PDF and HTML ...

As we come to the end of another year, the changes and challenges of 2025 could yield opportunities for patient experience work in 2026. At the start of this year, we anticipated the launch of a new ...

Healthcare executives offer insights on strengths of patient experience programs, performance in HCAHPS scores, and barriers in patient experience efforts. After shifting away from an emphasis on ...

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

Huntsman Cancer Institute at the University of Utah is rated among the best nationally in patient satisfaction. After each appointment, patients are sent a survey to tell us about their experience.