A few years ago, I was working with a mid-size restaurant group that had grown fast: six locations, steady traffic, and a solid reputation. But the call handling? It was chaos. Hosts were juggling ...

A few quarters back, I was advising a SaaS logistics company that was drowning in inbound calls. Most of it was routine: “Is this feature on my subscription plan?”, “How do I reset my login?”. But ...

AI receptionist platform proves artificial intelligence can reliably handle real customer conversations at scale.

Not long ago, I helped a regional dental network shift from a conventional outsourced call center model to a fully AI-backed voice routing system. They were dropping 22% of inbound appointment ...

Small retail- or service-based businesses often spend time–or money–fielding mundane phone calls. Where is the store? How do I get there? When does it close? Are there any current promotions? If this ...

Ambs Call Center earns its 15th consecutive ATSI Diamond Plus Award of Excellence, recognizing unmatched customer service, reliability, and industry leadership. This award is truly a testament to our ...

The early adopters of Numa, an artificial intelligence-powered phone answering service, included restaurants, medical offices and beauty salons. But when a few franchised dealerships began testing the ...