NASHVILLE, TN, Nov. 14, 2023 (GLOBE NEWSWIRE) -- Integrity Solutions, a global leader in sales and customer service training, announces the launch of its enhanced customer service training program ...

Your customer service call center is the heart of your business, and has a direct effect on customer satisfaction. If they experience long wait times or ineffective agents, customers will be unhappy ...

Renowned architect, systems theorist, author, designer, inventor and futurist Buckminster Fuller said, “You never change things by fighting the existing reality. To change something, build a new model ...

NEW YORK--(BUSINESS WIRE)--In the fourth the paragraph, the title for Kristine Poznanski should read: executive vice president and head of Global Customer Solutions, MetLife (instead of: senior vice ...

Last time we talked about issues and I said we would talk about some possible solutions. Here are two to start. I have touched on this in previous columns, but I think it is important in customer ...

No matter what industry you're in, few things are more important for your business's continued success than quality customer service. Improved customer service has been directly linked to better ...

Talkdesk cloud flexibility supports remote agents for business continuity, scalability to support On’s rapid growth plans and innovation to future-proof contact centers worldwide Within three months, ...

How a business handles customer service interactions increasingly defines its online reputation, yet, according to our recent survey that gives a list of the best and worst customer service brands, ...