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Drive-thru ordering surged over the last year as the coronavirus pandemic shuttered indoor dining and made consumers wary of entering restaurants. Industry experts believe that drive-thru ordering ...

1 From the full order of food and beverages to the utensils, provide the customer with everything he needs the first time. Frustrations arise when something is forgotten. 2 Mistakes happen; it’s ...

You might think you're being a model fast-food customer because you turn down the radio and have your payment ready, but there's one rainy-day habit that's making the drive-thru crew hate you I’m one ...

Drive thru is not staying in its lane. For decades, drive thru was associated with a slow-moving line of minivans filled with families ordering fast-food burgers through a scratchy intercom. But over ...

What began nearly a century ago as a banking innovation has become a staple of American convenience. Drive-thrus, first introduced by banks in the 1930s, helped shape a landscape now dominated by fast ...