Zoom introduces next-gen Zoom Virtual Agent to automate end-to-end customer resolution

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automationWith 43% ...

Zoom Virtual Agent 3.0 launched with new execution architecture and AI capabilities

Zoom Communications has introduced Zoom Virtual Agent 3.0 (ZVA), the latest version of its virtual customer service automation platform. The update brings a new execution architecture and expanded AI ...
No Jitter

Zoom updates its Virtual Agent

This most recent iteration of the virtual agent builds on Zoom AI Companion 3.0 to enable multi-step workflow automation ...

Zoom unveils Virtual Agent 3.0 for customer support with AI capabilities to avoid repeat contacts

Zoom Virtual Agent 3.0 looks to enable enterprise clients with first-contact resolution of customer issues, reduced repeat contacts, and end-to-end workflow completion.
Forbes

Zoom’s Virtual Agent Brings AI-Powered Resolutions To Contact Centers

A customer’s loyalty to a brand is often set by a series of interactions—on- or offline—that tie customers to the company. Yet consumers can be fickle. Customers are increasingly discerning and expect ...
Seeking Alpha

Zoom unveils new agentic AI skills, agents for its AI Companion product

Zoom Communications (NASDAQ:ZM) unveiled agentic AI Companion capabilities and new Zoom AI Companion skills. The company also introduced AI updates across its platform, including Zoom Meetings, Zoom ...
CNET

Zoom: Use apps like Asana and Dropbox and schedule virtual events now

Launching Wednesday, Zoom Apps aims to help you work more seamlessly within the video chat platform, while Zoom Events lets you host hybrid and virtual meetups. Managing Editor Alison DeNisco Rayome ...