With osTicket deployed, one of the first things you’ll want to do is add Agents. Find out what agents are and how to add them. I recently demonstrated how to deploy the open-source osTicket trouble ...

If your business develops software and/or services, you probably need a help ticket system to keep things running smoothly. Find out how to install the open source osTicket to make this a reality. If ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...